Pediatric Associates News

PANW's Latest Response Efforts to COVID-19

March 21, 2020

 

 

PANW continues to monitor the latest news and guidelines from health authorities and make adjustments to our practice each day as necessary. We are human and parents ourselves so we fully acknowledge and understand the fear, frustration, and stress that our patients and families are feeling. These are uncertain and challenging times for all. Please know that our number one priority is to continue providing comprehensive care for our patients in the safest way possible. Now, more than ever, we are here for you and your family.

As the number of COVID-19 cases and affected counties rapidly changes each day, we are referring patients to the Oregon Health Authority website, which is updated regularly with this data and the Governor’s Executive Orders (school closures, ban on large gatherings, etc.). We will focus our communications on the changes we are making in response to the latest infection control guidelines from health authorities and what these mean for our patients.

Updated Changes As of 3/21/20:

1. To protect our patients and the community at large, we are practicing social distancing by postponing certain well visits and expanding our offerings for virtual telehealth (audio & video) visits.

-Well visits for children over 3 years old are postponed until April 29th or later. The exception to this is well children over 3 years old who have urgent concerns. These patients may schedule a telehealth visit or an in-person visit before April 29th.

-Our psychologists, dietitian, and lactation consultants are providing care exclusively through telehealth at this time, including classes.

2. To minimize patient exposure, our schedules will be divided into seeing all appointments for well visits and other non-respiratory (e.g. cough and cold symptoms) concerns in the mornings and children with respiratory concerns in the afternoons.

3. Online scheduling has been temporarily suspended to help our staff effectively screen and manage appointments.

4. Patients and families with a cough will be asked to wear a mask upon check-in for in-person visits.

5. Our providers and staff are wearing extra protective gear when caring for ill patients.

6. Shared toys and books have been removed from the lobby and exam rooms. You are welcome to bring personal toys or books for your child.

 

We ask for your patience and understanding with these temporary changes and as we frequently adjust to rapidly evolving guidelines.

 

Telehealth Visits:

Telehealth visits are a convenient and effective way of accessing care from our providers from the comfort of your own home. It is safe and confidential, just like a visit in the office. We offer our virtual telehealth visits through Zoom video conferencing. Patients just need a computer, cell phone, or tablet with a camera that can be used for video conferencing. An individualized link will be emailed to you ahead of time, which can then simply be clicked on when it is time to "join" your appointment.

A wide range of symptoms and concerns can be addressed in a Telehealth visit. Some examples include headaches, congestion, allergies, asthma, vomiting, diarrhea, abdominal pain, constipation, contraception, rashes, acne, eczema, low back pain, strains and sprains, anxiety, depression, discipline concerns, lactation, and nutrition. To prepare for your telehealth visit, check out our telehealth page. To schedule an appointment, just call our office or email your provider through the patient portal (if non-urgent).

In addition to appointments, we are holding all nutrition and lactation classes, and Baby Hour parent groups virtually at this time. We know how important these resources are to our patients and our goal is to continue providing them as seamlessly as possible. Please call our office to register for these complimentary classes and an invitation link will be emailed to you. To join Baby Hour virtually every Wednesday from 10-11:30 am, email our lactation consultant at KKennedy@panwpc.com.